FAQS

You Asked, We Answered

Conditions for Returns:
In order for the product to be eligible for a return, please make sure that:
•    The products were purchased in the last 14 days
•    The products are in the original packaging

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

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Returns:
We will reimburse You no later than 14 days from the day on which We receive the returned product. We will use the same means of payment as You used for the Order, and You will not incur any fees for reimbursement.

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Returning Products:
You are responsible for the cost and risk of returning the Products to Us. If you wish to return your items, please send the Products to the following address:
309 Blantyre Ave., Toronto, ON. M1N 2S6. Canada

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We cannot be held responsible for Products damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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Gifts
If the Products were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Products weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

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Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: floterproducts@gmail.com
By visiting this page on our website: https://www.floter.ca/contact
By phone number: 1-289-259-0120